Customer service policy

Last revised: 2025-07-27

At Cloudoora, we are committed to providing timely and effective customer support. This policy outlines the available channels through which customers can reach our Customer Success Team, and the terms associated with those interactions.

1. Live Chat Support

You may contact a Customer Success Specialist through the live chat feature, accessible via:

• Your Cloudoora account dashboard
• The Cloudoora Help Center

We strive to respond to all live chat inquiries as promptly as possible.

Please note:

For your security, customers are strictly advised not to share sensitive personal information via live chat, including but not limited to:

• Passwords
• Full credit card details
• Copies of identification documents

Any decision to share such information through live chat is done at your own risk. Cloudoora shall not be held liable for any resulting loss, misuse, or damages.

2. Email and Ticket Support

Customers can also reach us by sending an email to support@cloudoora.com.

We aim to respond to all inquiries submitted via email or ticket within one (1) business day.

3. Additional Support

If your inquiry does not fall within the standard live chat or email support categories, we encourage you to reach out through our general Contact page or Help Center for further assistance.